Performance Measurement and Management in Aging Services: Tools to Tell Your Story and Navigate Change

Date of Recording: 2020

In today's value-based care environment, "telling your story" for funders, persons served, payers, personnel, and other stakeholders has limited meaning without impactful data to support the information shared. Using the framework provided in the new standards for Performance Measurement and Management and Performance Improvement (ASPIRE to Excellence® Sections 1.M. and 1.N.), this webinar will showcase the experiences of two CARF-accredited aging services providers. Replicable examples and templates focused on implementing a "plan, do, check, reflect, act" cycle will be shared.

Presenter Information: 

Jed Johnson is the managing director of aging services at CARF International, which includes CARF-CCRC. Prior to joining CARF in 2018, Jed served 18 years at Easterseals, most recently as vice president of national programs. He was also a CARF surveyor for 20 years. His areas of expertise include caregiving (with a prior focus on rural and military/veteran caregiving populations), transportation/mobility, respite, and adult day services. Jed holds a joint master’s degree in business administration from the University of Pennsylvania's Wharton School of Business and in social work from Penn's School of Social Policy and Practice.

Merle D. Griff, PhD, is one of the leading authorities on the care of seniors in the United States. She is founder and CEO of SarahCare Adult Day Services, Inc., one of the fastest growing platforms for the franchise of adult day care centers in the United States. With centers in 13 states, SarahCare is now also developing internationally with centers in the United Arab Emirates and Saudi Arabia.

Dr. Griff has served on numerous national boards and task forces, including being the past chairperson of the board of directors for the National Adult Day Services Association, an invited task force member for the Assistant Secretary of Program and Evaluation in the Department of Aging, and a delegate to the last three White House conferences on aging. Current activities include being a member of the Centers for Medicare and Medicaid Services Caregiver Workforce Group and a thought leader for HEOPS, Inc., a leader in managed care services. She is a frequent presenter at national and international conferences.

Julie Lamberti is director of program evaluation and quality assurance at North Shore Senior Center in Northfield, Illinois. Ms. Lamberti oversees agencywide program measurement, management and improvement planning, CARF accreditation, and HIPAA compliance. She is a licensed clinical social worker who has worked in the field of aging since 1984.

Ms. Lamberti received her undergraduate degree from Marquette University and her master’s in social work from the University of Illinois at Chicago. From 1988 to 2014, she was director of North Shore Senior Center’s House of Welcome Adult Day Services, providing specialized programs for persons with memory loss. During her tenure, House of Welcome's programs and services more than tripled in breadth and received multiple awards. Ms. Lamberti wrote the Alzheimer's Caregiver Manual, a helpful handbook for family members of persons with dementia available on North Shore Senior Center’s website. Additionally, she was lead author with Perry Edelman, PhD, and Bradley R. Fulton, PhD, of “Measuring Success in a Dementia-Specific Adult Day Program,” Alzheimer's Care Today, October-December 2007.